FAQ

To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.

Q: What products are available at www.skinpharmaceutica.com

skinpharmaceutica.com is an online extension of your Lakshmi pharmacy with a wider range of medical and general products. You can purchase anything that you usually buy at our pharmacy plus more. Just type the name of the product you need in our search box and select from the displayed options to start shopping.

Q: How do I place an order?

For placing a new order, go to online orders, type the name of the product you wish to purchase in the search box, select from the displayed options, review the product details, enter a quantity and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.

You will receive a confirmation mail to your registered email ID with the order details about the order status.

If you order contains medicines please show your prescription to our delivery assistant or store assistant at the time of receipt of the products and payment.

Q: Do I have to be a existing customer to shop at skinpharmaceutica.com

No. skinpharmaceutica.com is open to new and returning customers. If you are an existing customer of Lakshmi pharmacy and have a store issued Card or ID, by creating an online account and registering your card, you will be able to view and print all your previous bills and conveniently reorder from them.

Q: Do I have to create an account to shop at skinpharmaceutica.com

Yes, it is mandatory to create an account on skinpharmaceutica.com to be able to shop online. Even if you are an existing Lakshmi pharmacy customer, you are required to create an online account for yourself to shop at skinpharmaceutica.com. While creating the account or at a later point of time, you will be able to combine your online and offline accounts to:

  1. View or print your previous bills
  2. Reorder products conveniently

To create an account you must have a valid email address and a phone number. 

Q: How do I create an account?

Click on SIGN IN/REGISTER at the top of any page on the website. Then click on Register now. Enter your email address and password. Re-enter your password to create an account. Your email ID will be used as your default username for your account.

Q: I forgot my password. What should I do?

If you forget your password, we can email you a new, secure password. Click on SIGN IN/REGISTER at the top of any page on the website, and click on Forgot Password and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.

Q: Are any delivery charges applicable for online orders?

Yes, delivery charges may be applicable for some orders. This will depend on the destination address and order amount. Delivery charges will be communicated on the order review page before confirmation and payment.

Q: How do I pay for the order?

At skinpharmaceutica.com we have multiple payment options available for the customers. Customers can choose to pay through Debit/Credit/Net Banking/Wallets at the time of creating orders. We also have COD option available for selected locations. You are requested to select your locality to check if COD services available in your location.

Q: How do I submit my prescription for medicine purchases?

You can upload prescription from your computer or from the list of saved prescription in your registered account. Our representative will verify the prescription for order before confirmation. Alternatively, have your prescription to be displayed to our delivery assistant or store assistant at the time of receipt of products. Please note that we will not be able to handover any medicine without a valid prescription.

Q: Does my order has any expiry date for pick up?

Yes. The order placed by the customer expires after 7 days from the time when customer receives a message informing him about the readiness of the order for pick up. All the expired orders are cancelled automatically and informed to the respective customers through a message on the registered mobile number.

Q: How do I cancel an order?

For guidance on returns and cancellations, Click Here.

Q: How do I return an order?

For guidance on returns and cancellations, Click Here.